By using any ck34 service, you agree to this Privacy Policy will be considered acceptance. Please read this document carefully before using our services.
1 Introduction
Ck34 is a trusted online gaming platform for users in Bangladesh. We believe every player's personal information belongs to them, and safeguarding that information is our first responsibility.
This Privacy Policy explains what types of information ck34 collects, why it is collected, how it is used, and what measures are taken to protect it. This policy applies to both the ck34.onl website and mobile app.
We never sell your data or share it with third parties unnecessarily. ck34's Privacy Policy is built on international data protection standards, so you can use our platform with complete peace of mind.
2 What Information We Collect
Ck34 only collects information that is necessary to run our services properly. The types of data we collect are detailed below:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | KYC verification and age confirmation |
| Contact Information | Mobile number, email address | Account verification and communication |
| Financial Information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device model, browser | Security & Platform Improvement |
| Gaming Activity | Betting history, win/loss records | Responsible Gaming Monitoring |
Ck34 does not collect any personal information beyond what is listed above. We will never ask for your social media passwords, bank PIN, or any other confidential numbers.
3 How Your Information Is Used
Ck34 uses your information only for specific, legitimate purposes. We never use your data without your consent. The main reasons we process your information are:
- Account Management: To manage registration, login, and account security.
- Payment Processing: To process deposits and withdrawals and maintain accurate financial records.
- Customer Support: To resolve your complaints or queries.
- Security Monitoring: To detect fraud, money laundering, and other illegal activities.
- Responsible Gaming: To monitor signs of problem gambling and provide support where needed.
- Promotional Communications: To send you bonus and promotional messages with your consent.
- Platform Development: To analyze user experience and improve the quality of our services.
- Meeting Legal Obligations: To comply with regulatory requirements.
Important: ck34 never sells your data to advertising companies or data brokers. Your privacy matters more to us than any commercial gain.
4 Data Sharing Policy
Ck34 may share your information with third parties only in limited, specific circumstances, which are outlined below:
- Payment Providers: Mobile banking providers such as bKash, Nagad, and Rocket receive only the information needed to complete a transaction.
- KYC Verification Provider: Required documents may be shared with authorized agencies for identity verification purposes.
- Law Enforcement Agencies: If required by a court order or government directive, we will disclose the necessary information.
- Technology Service Providers: Server hosting or cybersecurity firms may access limited data under strict confidentiality agreements.
Outside of the cases listed above, ck34 does not share your personal information with any third party. In every instance of third-party sharing, only the minimum necessary information is disclosed.
5 Cookie Policy
Ck34 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
- Essential Cookies: Required to maintain login sessions and ensure account security — these cannot be disabled.
- Functional Cookies: To remember your preferred language, theme, or game settings.
- Analytics Cookies: To monitor and improve platform performance — active only with your consent.
You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of some features.
6 How Long We Retain Your Data
Ck34 retains your information only for as long as necessary. Data remains stored while your account is active. After account closure, information may be retained for the following periods:
- Financial Transaction Records: 5 years (legal and regulatory requirements).
- KYC Documents: 3 years after account closure.
- Gaming History: 2 years after account closure.
- Communication Records: 1 year after the issue is resolved.
Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be used to identify you.
7 Your Rights
As a ck34 user, you have important rights over your information. We respect these rights and do our best to fulfil them promptly:
Right to Access Your Data
You can request to know what information ck34 holds about you and receive a copy of it.
Right to Correct Your Data
If any of your information is incorrect, you can request a correction.
Right to Delete Your Data
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that the use of your data be restricted in certain circumstances.
Right to Data Portability
You have the right to receive your data in a structured format and transfer it elsewhere.
Right to Object
You can object to specific uses of your data and opt out of promotional communications.
To exercise any of the rights above, [email protected] Send us an email at the address provided. We typically respond within 30 days.
8 Security Measures
Ck34 employs industry-leading security technology to protect your information. Our security infrastructure is multi-layered and continuously updated:
- TLS/SSL Encryption: All data transfers across the website and app are encrypted.
- AES-256 Storage Encryption: Sensitive data stored on servers is kept in encrypted form.
- Two-Factor Authentication (2FA): An extra layer of security can be added to your account.
- Firewall & Intrusion Detection: Systems in place to detect and block unauthorized access.
- Regular Security Audits: Regular penetration testing conducted by independent third-party experts.
- Staff Training: All staff receive regular training on data protection.
Please note that no digital system is 100% secure. Keep your account password strong and never share it with anyone. If you notice any suspicious activity, let us know immediately.
9 Children's Privacy
Ck34 strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor's data has entered our system, we will immediately close that account and delete all associated information.
If you believe a minor has registered an account on our platform, please notify us immediately at [email protected].
10 Changes to Privacy Policy
Ck34 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:
- Notifications will be sent to your registered email address or mobile number.
- A notice will be displayed on the website homepage.
- The date of any changes will be noted in the "Last Updated" section at the top of this page.
Continued use of ck34 after any changes are made will be considered acceptance of the updated policy. We recommend reviewing it each time an update is published.
11 Contact
For any questions, complaints, or data requests related to this Privacy Policy, please contact our data protection team:
Email: [email protected]
Response Time: within 24–48 hours on business days
We take every request seriously and do our best to resolve it as quickly as possible.